Returns & Refunds Policy
Overview
All of our products are made to order through a print-on-demand fulfillment process. This means that each item is produced specifically for you once an order is placed.
Because of this, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, or personal preference.
Returns & Exchanges
We do not offer returns or exchanges on any products unless the item you received is damaged, defective, or incorrect.
Please make sure to review all product details, sizing information, and shipping times carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or with a manufacturing error, you are eligible for a replacement or refund.
To report an issue, please contact us within 30 days of delivery.
Your request must include:
Your order number
A clear description of the issue
Photo evidence showing the problem
Once your claim is reviewed and approved, we will:
Send a replacement at no additional cost, or
Issue a full refund
You will not be required to return the damaged or defective item.
Refunds (if applicable)
Refunds are only issued in cases where:
The item is confirmed to be defective or damaged
The wrong product was received
If approved, your refund will be processed back to your original payment method within a reasonable number of days, depending on your payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Order Cancellations
Orders can only be canceled within a short window after purchase (1 day), before production begins.
Once an order has entered production, it cannot be canceled or modified.
Contact Information
If you have any questions about your order or this policy, please contact us:
📧 info@universalhumanfoundation.org
📍 PO Box 481, Ashland OR 97520